Return Policy

Instructions

To begin the returns process, please contact Customer Service (877-762-3947 or customerservice@roadwire.com) to request a Return Authorization. This is a Return Request only. Upon approval you will be notified with confirmation and return instructions. Restocking fees and return shipping fees will always apply unless there is a warranty issue. If you have any questions, please contact our Returns Department and reference your Return Request Number.

Leather Interiors

All Leather Interior returns will incur a 15% restocking fee. Freight must be pre-paid by you. All returns must be pre-approved by Roadwire with a Return Authorization Number. Returned leather interiors must be the most current model application, a recommended color, and may not contain decorations, customization, or options. Leather Interiors will not be authorized for return after 60 days from the original order date. Service Parts, Special/Custom Order, Blow-out and Clearance leather kits are not returnable or refundable under any circumstances. Warranty items will be replaced with the same or a comparable product.

Special/Custom Order:

Signing a Special Order worksheet or submitting a Special/Custom Order online confirms that you accept the order and Roadwire’s policies as stated. You also acknowledge that the order may not be changed, cancelled, returned, exchanged, or refunded after your order is submitted.

 

Cancellation Policy

Call Customer Service (877-762-3947) as soon as possible to determine if your order can be cancelled. In-stock orders that have not shipped will not incur any restocking fees. If a will call order is not picked up within 2 business days, it will be returned to stock and a 15% restocking fee will apply. Orders that have been put into production can only be cancelled if the kit is for the most current model application, it is a recommended color, and does not contain decorations, customizations, or options and the 15% restocking fee will apply. If you refuse delivery, you will pay the freight both ways and your order will be shipped again at your expense.

Special/Custom Order:

Signing a Special Order worksheet or submitting a Special/Custom Order online confirms that you accept the order and Roadwire’s policies as stated. You also acknowledge that the order may not be changed, cancelled, returned, exchanged, or refunded after your order is submitted.